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- Hi Lee - Thanks for the kind words and for stopping by here ;) IT departments have a long way to go before using ROA...
- Hi Julien, I think this is a very good point, very well made. Right now, most IT departments have only the feature comparison spreadsheet matrix (if anything at all!) to judge competing products,...
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- Wow. Spot on. Do not force me into the embarrassing position of asking for your hand in marriage. :-)
- cool blog, Julien :-) I happened across your thoughts whilst searching for wisdom on crm adoption that helps explain why most projects, despite the best of intentions, fail to fully engage a...
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Lesson from Gmail outage: Twitter-enabled worldwide helpdesk
Started by Julien Le Nestour · 10 months ago
2 days ago, on Monday, Gmail went down for a little less than 2 hours. If you are working for a small or medium business (SMB) and relying on Gmail for email, that outage was actually a very, very good proof that you made the right choice. The reason ? You now benefit from the [...%5
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